Three Bear Mountain

FAQ


We are NICNAS registered! NICNAS ID - NIC1005857

Our soaps are 100% natural and made using the cold process method in small batches to ensure quality and gentleness in each bar. All products (including soaps) are mildly and naturally scented with our own crafted hydrosols, teas and infusions made from our own organic, locally grown or wild harvested herbs. This ensures that all plants used are 100% of organic origin and sustainably grown and harvested! 


About products

All products made by Three Bear Mountain are always 100% natural. All soaps are made using the traditional cold process method with quality plant based ingredients and are free from synthetic colours and fragrances, palm oil and parabens while also carefully crafted to be gentle on skin.

All herbal infused products are slow infused for no less than 6 weeks to be sure to extract as much goodness out of them. 

All soaps are vegan friendly.

All balms/salves are also vegan friendly as we use plant based waxes.

All products are carefully made in small batches to ensure quality and are always cruelty free and NEVER tested on animals.

Since we do not use any synthetic fragrances or essential oils, all products including soaps are mildly and naturally scented with hydrosols, teas and infusions. This insures that all plants used are of organic origin and sustainably grown and/or harvested! 

Shipping

Orders take up to 3 business days to be packaged and shipped. Delivery time varies and could take 2-7 business days until arrival. On rare (and unlikely) occasions this could take a little longer. 

Parcel tracking

If for some reason you fear your parcel has been lost please contact us. We obtain proof of postage along with a tracking ID for every order we send and will do our best to help and support you in tracking your lost parcel.

Unfortunately we cannot be held responsible for any lost or tampered with parcels.

Returns/refunds

Due to hygiene reasons we are unable to accept returns for any skin care products. If for some reason you are unhappy with your purchase please email or contact us through the site so we can resolve the issue as quick as possible for you.

Refunds are only accepted if you have provided sufficient proof of reason to want a refund eg; photo proof of wrong product being sent, photo/video proof that items were missing in order, photo proof of a product not being as described.

Refunds are NOT given to those with buyers regret. 
If you have failed to contact us within 40 days of purchase refunds are also not accepted. 

Unsure about skin sensitivities?

Although each offering is 100% natural and carefully crafted with high quality ingredients to insure gentleness on skin, in rare situations reactions can occur due to allergies and/or sensitivities. Worried that you might be sensitive to a certain ingredient in a product? Contact your GP first or simply do a small patch test and wait 24 hours. If an unlikely reaction has occurred discontinue use immediately. Otherwise, continue use and enjoy. 

All information provided on product listings is for educational purposes only and not intended to diagnose, treat or cure any illnesses/diseases. Always consult your health care provider if you  have any concerns about the possibility of certain herbs/products possibly interacting with medication, illnesses or if you are pregnant and/or breastfeeding.

If for any reasons you may have more questions please feel free to contact us through the site or email us at Threebearmountain@yahoo.com

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